Privacy policy

Important notice - only the German version of the Privacy Policy is valid.

Introduction

Risk & Quality Systems AG ("Company", "We", "Us" or "Controller") respects your privacy and is committed to protecting your personal data. This Privacy Policy informs website visitors (hereinafter "users" or "you") about the collection, processing, disclosure or transfer of your personal data in connection with the use of our services, website(www.riqs.ch) and interaction with us (hereinafter: "services"), regardless of where you obtain our services from.

We are based in Switzerland and generally comply with the Swiss Data Protection Act (DPA). If personal data of persons who can invoke their local data protection law - in particular the General Data Protection Regulation (GDPR) - are processed, we will also comply with these rules, provided that corresponding regulations apply to us. We will grant the data subjects the rights to which they are entitled under the legal system applicable to them.

In the event of discrepancies between this Privacy Policy and general terms and conditions or other agreements that exist between you and us, the latter shall take precedence, if applicable. In particular, the use of licensed software is governed by the general terms of use.

Person responsible

Risk & Quality Systems AG (Forchstrasse 33, 8032 Zurich, +41 44 389 90 15, info@riqs.ch) is responsible for data processing in accordance with this privacy policy, unless otherwise stated in a separate service agreement. If you have any data protection concerns, in particular if you wish to exercise your rights, you can contact us at the above address.

If you obtain our services in the EU, you can also contact our representative directly in accordance with Art. 27 GDPR:

Jasmin Lieffering, LITC
Bärenmarsch 3, DE-31623 Drakenburg
E-mail: ds-arwan@litc.de

What we understand by personal data

Personal data within the meaning of these data protection provisions means any information relating to an identified or identifiable natural or legal person ("data subject"). This includes, for example, your name, e-mail address, IP address or telephone number.

• Information about your visits to our website, such as the extent of data transfer
• Location from which you retrieve data from our website
• other connection data and sources that you retrieve

The aforementioned data processing is generally carried out through the use of log files and cookies. Further information on log files and cookies can be found below.

When do we collect your data?

In summary, personal data may be collected, stored, used or transferred ("processed") whenever we have contact with you, you interact with us, communicate with us or receive a service from us.

We have contact with you in various situations, in particular we may collect personal data in the following situations:

• You provide your contact details as part of an order
• You order services from us
• You communicate with us via our website
• You make use of our customer support
• You receive a newsletter or other advertising regarding our services
• You contact us via the contact form
• You communicate with us by telephone, fax, e-mail, voice messages, text messages, video messages or instant messaging

What personal data do we process?

As part of the use of the website and the ordering process, we process different personal data for different purposes:

• Surname and first name
• The company
• Salutation
• Address
• Billing address
• Language preferences
• Telephone numbers
• E-mail addresses
• Identification numbers of your technical devices
• Information on subscribed newsletters or other advertising
• Consent to receive advertising
• Purchased licenses for software

For what purposes do we use personal data?

We process your data primarily in order to communicate with you via the website and to provide our services and contractual obligations to you. This includes in particular the order function.

In connection with the use and ordering function, we process your personal data for the following purposes:

• Ordering licenses and services
• Execution and processing of offers
• Exchange of information
• Contract fulfillment and credit check
• Provision and processing of services (payment processing via third-party providers possible)
• Organization and implementation of customer support

For the purpose of communication, we process personal data for the following purposes:

• Communication when contacting us (e.g. via contact form)
• Notification of important information, such as adjustments to terms and conditions or services
• Maintaining and developing customer and business relationships
• Communication of events, advertising and marketing (including newsletter distribution)

We may process personal data for the purpose of operating, analyzing and further developing our services and digital offerings:

• Development and maintenance of our digital offerings
• Analysis of our offerings (websites, online platforms and apps)
• Statistical analysis based on anonymized user data
• Market and opinion research, media monitoring

When do we send out a newsletter?

You will receive a newsletter if you have actively registered or if we have received your contact details as part of a purchase or service purchase. You can unsubscribe at any time via the link in every e-mail.

Information about your computer, cookies and targeting

We collect information about your device every time you access our website:

• IP address, request and time
• Session cookies and permanent cookies
• Cookies for language preferences and ordering processes
• Coding in newsletters to track opening and image downloads

When do we pass on data?

In order to provide our services, data may be passed on to third-party companies. Third parties may only use the data in accordance with our instructions and must take security measures. Data is also passed on in exceptional cases to comply with legal regulations or to defend our rights.

How long will your data be stored?

Personal data is only stored for as long as is necessary for the respective purpose or as required by law. IP addresses are anonymized or deleted after use.

Is the data stored securely?

We use an external data center and take organizational and technical security precautions to protect the data from loss, destruction and unauthorized access. Data transmission is encrypted.

Third party websites

Our website contains links to external websites. We assume no responsibility for their content and data protection conditions. Please note the data protection provisions applicable there before you transmit data.

Rights of the data subject

You have the right to information, correction, deletion, blocking and transfer of your data. You also have the right to object and to lodge a complaint with the competent data protection authority (Switzerland: Federal Data Protection and Information Commissioner).